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Go-Live Readiness and Acceptance

Implementation · 2 min read

The pre-flight checklist

Before a plane leaves the gate, the crew runs a checklist: fuel, doors, controls, weather, flight plan. If one box isn’t ticked, the plane doesn’t go, however late it’s running.

Go-live readiness is that checklist for a new system. Deadline pressure is never a reason to skip it, and especially not a reason to skip user acceptance sign-off.

Go/no-go at the centre, surrounded by testing, data, users, operations, security and plans.
AreaWhat should be in place
TestingSystem and user acceptance testing complete; UAT signed off; critical defects fixed or formally accepted
DataConversion completed, reconciled and signed off by data owners
UsersTrained; procedures and user guides available
OperationsSupport model, service desk briefed, monitoring, backup and recovery, job schedules, runbooks, SLAs
SecurityAccess granted to approved roles; test, vendor and developer accounts removed; default passwords changed; system hardened
PlansImplementation runbook, communication plan, rollback plan with criteria
ApprovalsBusiness owner acceptance; IT operations or change board approval

Who says yes

  • The business owner accepts the system, confirming it meets requirements and accepting any residual risk.
  • IT operations or the change advisory board confirms production is ready to run and support it.
  • The project team prepares the evidence but doesn’t approve its own work.
  • The auditor may review readiness but doesn’t approve go-live.

Security at go-live

Go-live is the moment test-phase shortcuts turn into real risks. Classic findings: test accounts, vendor accounts, developer access and default passwords left behind in production.

Example. In a pre-implementation review, the auditor finds that the vendor’s implementation team still has administrator accounts in production, and 15 test users with the password “Welcome1” exist. Go-live is approved only on condition that these accounts are removed and a user access review is completed first.

Certification and accreditation

Some environments, especially government and regulated sectors, make readiness formal:

Certification is the technical evaluation; accreditation is management's decision to operate and accept risk.
  • Certification: a technical evaluation of whether the system’s controls meet requirements. Like a building inspection.
  • Accreditation: management’s decision, based on the certification, to let the system operate and accept the residual risk. Like the certificate that says people can move in.

The pre-implementation review

Before go-live, an auditor may check that:

  • control and security requirements are met
  • testing was adequate, with sign-off
  • data conversion was reconciled
  • access controls are set up correctly
  • operational procedures and documentation exist
  • a rollback plan exists

Problems found now are far cheaper to fix than problems found after go-live.

How the exam asks about it

If the question asks…The answer is usually…
Who should approve a system for productionThe business owner (with IT operations)
Most important prerequisite for go-liveSuccessful UAT with user sign-off
Common security issue at go-liveTest, vendor or developer accounts left in production
Management acceptance of residual risk before operationAccreditation
Benefit of a pre-implementation reviewIssues fixed before go-live at lower cost

In short

  • Go-live requires completed testing with user acceptance sign-off, successful data conversion, trained users, ready operations, and an approved implementation and rollback plan.
  • The business owner (with IT operations) approves go-live; the project team can't approve its own work.
  • Operational readiness covers support procedures, monitoring, backups, job schedules, documentation and service desk briefing.
  • Security readiness covers access provisioning based on approved roles, removal of test and developer accounts, and hardening.
  • Certification (technical evaluation) and accreditation (management acceptance of residual risk) are formal readiness steps in some environments.
  • The auditor's pre-implementation review checks that controls are in place before go-live, when fixes are still cheap.

Exam traps

  • Go-live pressure doesn't justify skipping UAT sign-off.
  • Test accounts, default passwords and developer access left in production are classic go-live findings.
  • Accreditation is management's acceptance of risk; certification is the technical assessment.
  • Without a rollback plan, a failed go-live can become a business outage.

Slides

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CISA · Domain 3 · Implementation

Go-Live Readiness and Acceptance

What must be true before a system goes into production, who gets to say yes, and what the auditor checks in a pre-implementation review.

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